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Managed Maintenance PDF Print E-mail
  •  Paying for maintenance on equipment you no longer have?
  • Have equipment that should be covered by a maintenance agreement - but isn't?
  • Would consolidating maintenance billing administration reduce expenses?

ImageMicroAccess's Managed Maintenance division offers services that can help you achieve savings on your organisation's data resources by consolidating the administration of all hardware and software support services.Our services help managers protect the key hardware and software assets responsible for driving and supporting your business. By consolidating support administration, organisations are able to streamline manageability, improve productivity and increase efficiency - all while reducing costs.MicroAccess Managed Maintenance specialists help companies understand their support agreements, devise the best strategy to optimize their support levels, cut costs and extend their resources to realize it.

MicroAccess Managed Maintenance Services
  • Complementary OEM Contract Analysis
  • Contract Consolidation
  • Contract Management
  • Inventory Control
 
Experience Solutions Live
In an on demand world where technology is critical to your business, why invest in information technology without knowing how well it can deliver?During a customized briefing in a MicroAccess’s Technology Enablement Centre (TEC), you can analyse your current business and information technology (IT) processes, experiment with a range of hardware and software options, explore the potential of on demand IT solutions and identify opportunities for improving your business performance.TEC briefings typically fall into one of two categories:
  • The Architectural Review
Provides a best practices overview of your environment. It examines service management, financial management, capacity management, availability management, service continuity management, and how well IT is aligned with the requirements of your business.
  • The Technology Overview
Focuses on the specific features, benefits or functionality of hardware and software combined with services to create a complete solution.While each TEC briefing is tailored to fit your specific business needs, MicroAccess’s briefing process incorporates four phases:
  • Phase One: Mapping the Landscape - Assessing your starting point
In this first phase of a briefing, MicroAccess’s architects, engineers, and specialists become familiar with your current IT architecture, review your critical work processes, learn about your business initiatives and identify areas for discussion.
  • Phase Two: Charting the Course - Getting to your goals
The second phase is a process of discovery, an exploration of technology solutions that can help you reach your business goals.
  • Phase Three: Exploring Possibilities - Demonstrating hardware and software configurations
MicroAccess's architects and engineers demonstrate how different hardware or software, or a system design, could enhance your operations. Bridging theory and practice, this proof of technology provides a view into your solution.
  • Phase Four: Roadmap to the Future - Choosing your next step
At the conclusion of your briefing, you will know how technology can help you reach your business goals. Whatever step you choose next, you can be certain that MicroAccess will use its expertise to design, demonstrate and implement an IT solution that is precisely targeted to your business requirements.
 
   
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