Service support is vital to our overallIT service strategy in ensuring that our customer services are available, secure and operational. We have automated our processes to capture customer requests within our IT service management tools and database. No matter what your support requirements are, MicroAccess has the right strategy to meet the unique needs of your organization.
Whether you need an emergency response hotline, remote access support, a dedicated account manager – we have a plan for you. MicroAccess service support enables you to maximize the power of your organization, and to deliver the most exceptional service and support to your customers.
Our service support covers:
Service Level Agreement Support
o ServiceDesk/Helpdesk Support
o Onsite and Engineer Implant Support
o On-call Support
o Remote Support
OEM and 3rd Party Maintenance