Service Offerings

 
At MicroAccess Ltd, we believe that technology should support and enhance your organization’s success, not constrain it. With our wide range of best-in-class services, we provide customized solutions that fit your unique IT needs. We’re committed to excelling at our job so you can focus on doing yours.

Data Centre Automation 

Over the years the process of automating businesses and information technology has grown and evolved to help optimize and manage IT resources. At present improvements to monitoring and levels of management can be done with lesser human interactions. We at Microaccess provide our customers proactive system that works for our customers and increase responsiveness to Datacenter risk management & promote efficiency in operations.

 

Microaccess datacenter automation solutions have performed well to serve our clients in the integration of information technology assets and facility management to promote business automation, improved information asset safety and implementation of robust control systems to efficiently manage Datacenter(s). We provide you the ease of monitoring and management of your Datacenter assets and services.

 

Our solution reduces operational cost, significantly reduces unscheduled disruption of services and increased results in services.

  • Data Centre Infrastructure Management (DCIM) 

  • Enterprise-standard provisioning and configuration

  • Multivendor Support and Integration

 Managed IT Services 

Whether your organization already has an IT department, or you simply would like to get more functionality and value from your existing IT infrastructure, by proactively Monitoring and Managing your IT Services, MicroAccess IT Managed Services (MIMS) will make IT work for you. Our granular cost model gives you the flexibility to start small or add & remove services according to your needs.
We offer a comprehensive Managed IT Service solution for you that covers advanced monitoring, optimization, fault diagnostic and resolution of your Network Infrastructure, Datacenter, Applications, and Endpoints.

  • Support Agreements   

  • ServiceDesk/Helpdesk     

  • IT Support Services (Onsite Engineer

  • Implant Support/On-call Support/Remote Support)  

  • Preventive Maintenance  

  • Level 1 to 3 Technical Support Services 

  • Warranty Services (OEM and 3rd Party Maintenance) 

IT Software Licensing & Management 

We can help you simplify the way you monitor and maintain your IT Licenses in your business to ensure they are well documented, visibility into its usage is seen, and control total IT costs using proper license management practices and practical considerations. This will help you maximize your company revenues i.e., cost-optimization, align with your business objectives, and most importantly maintain compliance to ensure the protection of both your assets and your company reputation. You benefit by: 

  • Having visibility and accountability of your IT Software usage 

  • Identify software cost-saving opportunities, 

  • Insight for rightsizing and reducing compliance risks, and 

  • Automating to drive operational efficiency. 

Co-location  

Our colocation service offering provide you a secured environment for your hardware and connectivity to ensure your data is secure, while giving you the freedom to access and scale your critical IT infrastructure on-demand. The facilites we provide includes space, power, physical security, cooling, and networking equipment. 

Our colocation services is customizable to client’s needs to deliver a future-proof service that provide the confidence and control you require to reach your digital ambitions by providing a conducive environment to house your servers and other IT equipment at a fraction of the cost it would cost to setup your primary or security data center. 

  • Rack space  

  • Networking/Internet  

  • Asset Management and Security 

  • Physical security 

  • Cooling 

  • Redundant power and 

  • Support 

Disaster Recovery  

Our disaster recovery as a service offers a medium for recovery of IT services in the event of a disruption at the point of origin and the necessary supporting service; this means that our DR minimizes the impact of any disruption and recover within minutes of an outage. In this service model, the client does not need to have all the resources or handle the management for disaster recovery as we will take care of them for you.

  • Business Continuity Infrastructure Requirement  

  • DR Site and Link  

  • Backup and Recovery  

  • Replication  

Management Systems and Consulting 

MicroAccess was the 1st company in the world to implement the ISO 27001: 2013 and the 2nd company in Nigeria to implement ISO 20000:2011. We became certified for both standards in the year 2014, after the audit and maintained the certification for 3 years. We again applied for a renewal in 2017, attained the certification in 2017 and maintained the certification for another 3 years.  

MicroAccess has since integrated these standard practices into our operations such that by running our daily operations, we are complying to the requirements of the standards. 

We will be pleased to help guide you and your team to implement these standards and ultimately achieve certification.  

PMI Project Management   

  • Project Structure and Process 

  • Project Management  

ISO Management System  

  • IT Process and Technology Audits 

  • ISO 20000 IT Service Management  

  • ISO 27001 IT Service Management  

  • ISO 22301 Business Continuity Management  

  • Risk Assessment and Management  

IT Service Centre

Our serving on the "IT services center solution" provides our customers the platform and reliability for teams effectively manage and oversee activities and changes as they around the infrastructure of interest. 
 
We at Microaccess have worked with IT teams to understand the struggles of managing IT services across businesses. Often the needed situational information is not available for critical decision making. Your IT teams can achieve more with the right tools such as situational reports, analysis, diagnostic reports, alerts, tracking logs/changes and centralization.  
 
Our solution at Microaccess gives you the needed centralized oversight on all activities within your Network, security and operations environment. 
 

Network Operation Center (NOC) 

  • Network Monitoring  

  • Capacity Monitoring  

Security Operation Center (SOC) 

  • Security Monitoring